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Sales Account Manager

Job Code: Myst - M 07022020

Solution Architect

Job Code: Myst - M 15027020

Digital Sales

Job Code: Myst - M 20072020

Sales Account Manager

A Sales Account Manager is the primary point of contact for an account in its entirety, and is ultimately responsible for the overall customer experience .A successful Enterprise Sales Account Manager maintains account relationships and engages in a consultative sales process by understanding customer needs, and matching those needs with the appropriate solutions to grow account revenue.


  • Establish and grow relationships with key decision-makers, and influencers within customer base
  • Maintain consistent communications with existing customers regularly in order to ensure customer satisfaction, and primarily in a manner preferred by the customer (It is required to meet with contacts in person in addition to correspondence via telephone, email, internal tickets, and/or online chat)
  • Deliver the corporate overview and presentations
  • Successfully position the benefits of unique platform
  • Engage customer base in dialogues related to infrastructure growth, including their planned and potential needs
  • Coordinate efforts between various teams in a collaborative manner to help achieve an optimal customer experience
  • Collaborate with the sales team and solution engineers to design customer-tailored solutions
  • Participate in sales meetings and training sessions
  • Gather and provide information to both customer contacts as well other sales team members (Help increase awareness of new and existing products and services)
  • Illustrate how the application of additional Pproducts / services can be strategically utilized and implemented to meet their current and future requirements
  • Participate in the development of new service ideas and sales strategies as needed
  • Provide documentation for options/ strategies that are adopted into the customer’s solution vs. those that are not (Include further documentation for the reasons why that lead to their decision)
  • Prepare sales quotes, negotiate offers, and process sales orders
  • Assist sales support teams with ensuring successful deployment and utilization of infrastructure
  • Ensure resolution on any/all outstanding issues and opportunities – see to the end
  • Identify structural risks in existing customer infrastructure, mitigating potential issues with product and services-based solutions
  • Monitor for any and all tickets on the account and escalate appropriately
  • Provide immediate follow-up with customer after any difficult issues arise, ensuring customer satisfaction with outcome
  • Coordinate internal resources as needed for more in depth explanation or assistance from varying departments
  • Provide information to other resources associated with the account when requested
  • Prevent negative customer churn and cancellation with proactive engagement in support and billing-related issues



  • Skilled in customer account management
  • Sales acumen; skilled working in fast-paced selling environments with direct customer interaction and a range of customer types
  • Strong presentation and pitch skills
  • Sales tenacity and creativity when presented with difficult challenges
  • Strong company and contact research skills
  • Excellent follow-up and follow through skills
  • Technical, with the ability to rapidly learn and understand new technologies
  • Solid understanding of cloud and the business objectives for IT outsourcing
  • Self-sufficiency; ability to work independently and as part of a team
  • Excellent internal customer service, written, verbal and presentation skills
  • A “can do anything” attitude
  • Travel required
  • Technical:

  • Technical, with the ability to rapidly learn and understand new technologies
  • 2 years of experience in pre-sales / Trouble shooting.
  • 1 year of experience desirable in strong technical knowledge of cloud and/or virtualization strategies (VMware, Microsoft, Citrix etc)
  • Sound understanding of Network and networking technologies
  • Understanding of important infrastructure components.

Qualification and Experience

  • Bachelor's degree in business or marketing highly preferred
  • Minimum 6-8 years relevant professional sales/Pre-Sales experience
  • Experience in Cloud-related industry a plus
  • Experience selling to C-levels, executives, LOBs, developers
  • Consistent track record of quota attainment and business development
  • Must be able to demonstrate previous successful track record of technical sales, negotiation, communication, and problem solving skills in a fast-paced environment
  • Must be able to demonstrate presentation skills and comfort presenting to both small and large audiences
  • Proficiency with sales systems and using business technology
  • Excellent time management and multi-tasking skills