Mystikoe

Sales Account Manager

A Sales Account Manager is the primary point of contact for an account in its entirety, and is ultimately responsible for the overall customer experience .A successful Enterprise Sales Account Manager maintains account relationships and engages in a consultative sales process by understanding customer needs, and matching those needs with the appropriate solutions to grow account revenue.

Responsibilities

Establish and grow relationships with key decision-makers, and influencers within customer base
Maintain consistent communications with existing customers regularly in order to ensure customer satisfaction, and primarily in a manner preferred by the customer (It is required to meet with contacts in person in addition to correspondence via telephone, email, internal tickets, and/or online chat)
Deliver the corporate overview and presentations
Successfully position the benefits of unique platform
Engage customer base in dialogues related to infrastructure growth, including their planned and potential needs
Coordinate efforts between various teams in a collaborative manner to help achieve an optimal customer experience
Collaborate with the sales team and solution engineers to design customer-tailored solutions
Participate in sales meetings and training sessions
Gather and provide information to both customer contacts as well other sales team members (Help increase awareness of new and existing products and services)
Illustrate how the application of additional Pproducts / services can be strategically utilized and implemented to meet their current and future requirements
Participate in the development of new service ideas and sales strategies as needed
Provide documentation for options/ strategies that are adopted into the customer’s solution vs. those that are not (Include further documentation for the reasons why that lead to their decision)
Prepare sales quotes, negotiate offers, and process sales orders
Assist sales support teams with ensuring successful deployment and utilization of infrastructure
Ensure resolution on any/all outstanding issues and opportunities – see to the end
Identify structural risks in existing customer infrastructure, mitigating potential issues with product and services-based solutions
Monitor for any and all tickets on the account and escalate appropriately
Provide immediate follow-up with customer after any difficult issues arise, ensuring customer satisfaction with outcome
Coordinate internal resources as needed for more in depth explanation or assistance from varying departments
Provide information to other resources associated with the account when requested
Prevent negative customer churn and cancellation with proactive engagement in support and billing-related issues

Requirements

Sales:

Skilled in customer account management
Sales acumen; skilled working in fast-paced selling environments with direct customer interaction and a range of customer types
Strong presentation and pitch skills
Sales tenacity and creativity when presented with difficult challenges
Strong company and contact research skills
Excellent follow-up and follow through skills
Technical, with the ability to rapidly learn and understand new technologies
Solid understanding of cloud and the business objectives for IT outsourcing
Self-sufficiency; ability to work independently and as part of a team
Excellent internal customer service, written, verbal and presentation skills
A “can do anything” attitude
Travel required

Technical:

Technical, with the ability to rapidly learn and understand new technologies
2 years of experience in pre-sales / Trouble shooting.
1 year of experience desirable in strong technical knowledge of cloud and/or virtualization strategies (VMware, Microsoft, Citrix etc)
Sound understanding of Network and networking technologies
Understanding of important infrastructure components.

Qualification and Experience

Bachelor's degree in business or marketing highly preferred
Minimum 6-8 years relevant professional sales/Pre-Sales experience
Experience in Cloud-related industry a plus
Experience selling to C-levels, executives, LOBs, developers
Consistent track record of quota attainment and business development
Must be able to demonstrate previous successful track record of technical sales, negotiation, communication, and problem solving skills in a fast-paced environment
Must be able to demonstrate presentation skills and comfort presenting to both small and large audiences
Proficiency with sales systems and using business technology
Excellent time management and multi-tasking skills

Solution Architect

As a Solutions Architect focused on Data Centers and Enterprises, responsibility includes technical engagement with strategic data center partners and enabling solution framework for end customers. The ideal candidate will possess deep technical skill in software architecture, development, deployment and cloud computing as well as customer facing skills at all levels of a partner organization. In addition, the ideal candidate should have a demonstrated the ability to think strategically about product, technology and business needs..

As a strategic member of the iMicron Development team, you will act as a trusted advisor to data center businesses and their customers that include cloud providers, partners and enterprises. This includes

Responsibilities

Assist solution providers with the definition of technical strategies that will enable to sell more.
Provide the architectural guidance and recommendations necessary to promote successful engagements with data center partners worldwide
Capture and share best-practice knowledge with our broader Solution Architects community
Share customer requirements and build architecture framework for optimizing solution

Qualification and Experience

The right person will possess 8+ years of hands on software design experience and demonstrate a strong knowledge of the software development lifecycle.
The successful candidate will have spent at least 5 years of their career in customer facing roles and a proven record of effective communication and collaborations across multiple internal organizations and interactions with partner and customers
Experience working with cloud service providers, end user or developers communities, datacenters and IT service providers
Strong verbal and written communications skills are a must. Experience with creating, presenting and closing on Solution proposal is a must
BS degree required; Computer Science, Engineering, Math or Technical background highly desired; Advanced Degree a plus.

Digital Sales

The Inside Sales Specialist will be comfortable with a heavy outbound call activity, making dozens of cold calls a day, generating interest, qualifying prospects, and working with company leadership throughout the sales cycle to close business. The Inside Sales Specialist should have demonstrated experience prospecting, booking qualified appointments, building and growing business.

Primary objectives of the Digital Sales Representative position are to assist the company in acquiring new customers, growing revenues and develop a sustainable pipeline of qualified sales leads through booked appointments. The Digital Sales Representative must be able to effectively communicate the company’s vision, and compelling product benefits.

Responsibilities

Develop and sustain knowledge of our offerings and associated technologies
Qualify prospects via the phone, email and web conferencing, identifying key decision makers, business pain and book appointments
Maintain a high level of activity to meet assigned objectives
Generate interest in our offerings through outbound calls. High volume of phone activity to generate dependable and predictable pipeline
Identify, initiate and nurture relationships with prospects both over the phone and via e-mail
Generate targeted call lists, develop call plans and utilize CRM software to capture, document and transfer all activities (including calls, call activity, account notes and prospect pipeline)
Provide outbound support for integrated marketing programs
Qualify, develop and transfer inbound lead opportunities
Provide feedback to improve efficiencies of Marketing and Sales efforts
Participate in trade shows were appropriate, with occasional travel to meet field sales staff, prospects and customers

Qualification and Experience

Tenacious, persistent, positive focused, energetic, charismatic, self-starter with excellent multi-tasking and time management skills
Ambitious and aggressive toward reaching corporate and personal objectives and growing with the company
Existing successful experience in B2B phone-based sales/inside sales
Excellent team player, but also must be able to identify, prioritize and manage work well independently with minimal supervision
Resourceful, goal-oriented, metrics-driven and solution focused
Excellent verbal and written communication skills – ability to comfortably and confidently converse at a high level with VP and C-level customer contacts
Ability to work well cross-functionally, across department and with varying personalities and skill sets

Work With Us!

Our Current Openings

Sales Account Manager

Solution Architect

Digital Sales

Sales Account Manager

Responsibilities

Requirements

Qualification and Experience

Solution Architect

Responsibilities

Qualification and Experience

Digital Sales

Responsibilities

Qualification and Experience